About Zedders

Hello @Gehringer    I tried your suggestion but it still comes up with nothing... maybe I am doing it wrong so I'll keep on trying!   Meanwhile thanks for your help and instryction.   Regards   Zedders ... View more

Hello again @Gehringer my friend the MSN is 30026114   Hope that is of some use...   Regards   Zachariah 🙂   ... View more

Thanks Gehringer just got off the phone with the Tech Support at Medion.... they are great... this was one of the options we tried, holding F11 whilst booting but it's still the same resulting blank screen with lit keyboard. They said I could send it in for repair should I want to but I need to talk with the retailer first and see which way they want me to go with, return to them or send to Medion.   One way or the other it will be resolved but thanks for supplying a possible solution.   Regards   Zachariah 🙂 ... View more

Thanks daddle   I'll go take a look....   Amazing response from you guys...   Regards   Zachariah ... View more

Hello Gehringer   Thanks for your reply... however I actually phoned them and was told that my laptop was too new.... maybe as you say go back to Medion and insist on the relevant ducumentation etc   Im a bit suprised as this wasn't a cheap laptop and I found no support for UK users...   The push goes on...   Cheers for now   Zachariah ... View more

Thanks again Iks-Jott it's kind of a solution as I gotto look at the manual and basically it's understandable but the laptop displayed within it is not the same as mine and so I am left with some buttons near the power on/off button, left and right of it to be precise which is center top. that I haven't a clue what they do. i would expect that the drivers for the MSN you gave me would be pretty much the same and most likely work.... buthere I am with a new expensive gaming notebook and no idea what's what really..... naughty Medion... I guess it's going to be live and learn with this one and I'm still peeved off with the lack of Medion support for this actual model!   Nevertheless thank you for providing the informationyou have given me as I'm sure it will provide useful as I plod on with my dilemna... much appreciated.   Regards Zak ... View more

Thanks Iks-Jott for your quick reply...   However when I do this and select my MSN and then select Manual I get a Medion Manual Download box that states "There are no downloads for these criterias: 30026114" and nothing further to download...   the bottom section states  "Requested download not available? Try searching with the model number (MD, E, P, S, X number) or PCs with the serial number (MED S/N number). You can also enter any search word:" At my wits end here...:( Cheers Zak ... View more