About Madcat

Madcat · ‎10.11.2019

FYI I found that if there's a power outage and the 2.4 Ghz wireless LAN is disconnected, the plugs can have trouble re-connecting. The fix is to unplug / turn off power to the smart plug for 10 or so minutes (i usually leave them for 30 min) and then turn the power back on / plug them in. They should then re-connect to the wifi

Madcat · ‎15.09.2019

Thanks @Fishtown it's been stable since my last post and I was just monitoring (I hope I haven't just jinxed myself !! 🙂 ) Perhaps it was the act of leaving the smart plugs unplugged from power for > 24 hrs that did the trick...not sure

Madcat · ‎02.09.2019

After flushing the cache, cleaning data and then uninstalling and re-installing, I managed to get one of the 4 plugs registered with the app, but the others remained stubborn and didn't want to be found. I eventually gave up, unplugged them and went to bed. After coming back ~24 hrs later, I attempted to add the remaining 3 plugs and all 3 registered straight away, so now all 4 are back online. I wonder if leaving them unplugged somehow reset / refreshed the plugs ??

Madcat · ‎01.09.2019

Thanks @Fishtown , I will try your suggestions

Madcat · ‎01.09.2019

Ok, now all plugs are "offline" unless I switch my phone to my 2.4GHz network (previously I didn't have to). Now the Medion Life app can see them but Google cannot. I removed one of the smart plugs from the Medion Life app by clicking reset and now I cannot get it connected to the app. I hold the power button until it starts flashing then start the search in the app. The app turns it off and then on again but it doesn't find the plug and reaches 100% without finding it. Very frustrating PS I also tried the Tuya app, but the same result

Madcat · ‎29.08.2019

Hi @TPFLegionaire, thanks for replying ! a) my apps are set to automatically update and I have checked and have 1.1.14 b) I have now uninstalled & reinstalled Medion Life c) I have now factory reset all the smart plugs Before I try Tuya, I'll give this a week or two and see if it's fixed the issue Thanks for the suggestions & I'll keep you posted !

Madcat · ‎29.08.2019

Thank you @Fishtown ! Normally it's just one of the plugs (not sure exactly when they go offline, just when Google Home advises that a plus is not responding), but last night I noticed all 4 were offline and I had to remove & re-connect all. The only thing that happened recently was a heater serviceman turned off the mains power to do a repair and after that I noticed they were offline Also yes, my mobile is set to "Automatic date & time - use network-provided time"

Madcat · ‎29.08.2019

I have 4 MEDION LIFE+ Smart Plug S85225 and have connected them to my home network and registered them with my Google Home. I have noticed that each device goes "offline" (in the Medion Life+ app it says Offline with an icon of a wifi symbol and an X) after a week or 2 of working fine (you can still manually turn them on or off, but they're no longer registering with the app). I then need to remove it from the Medion Life+ app and go through the whole registering a new device process every time. If it was just one device doing this, then I could assume it was faulty, but all 4 devices have now done this Medion Life+ says I have the latest firmware WiFi Module: 1.1.2 MCU Module: 1.1.2

Date Registered	‎29.08.2019 00:48
Date Last Visited	‎10.11.2019 15:01
Total Messages Posted	8

About Madcat

Re: Smart Plug going offline every few weeks

Re: Smart Plug going offline every few weeks

Re: Smart Plug going offline every few weeks

Re: Smart Plug going offline every few weeks

Re: Smart Plug going offline every few weeks

Re: Smart Plug going offline every few weeks

Re: Smart Plug going offline every few weeks

Smart Plug going offline every few weeks

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