FAQs about the MEDION MD 18861 Robot Vacuum Cleaner

[#1]

FAQs about the MEDION MD 18861 Robot Vacuum Cleaner

Saugroboter MEDION MD 18861

• Can changes be made during the cleaning phase (e.g. to the suction power)?

• Yes, but after the changes a restart is necessary.

• Why is the Robot Vacuum Cleaner not found in the network?

• Please check the network settings. The Robot Vacuum Cleaner only operates in the 2.4 GHz range, so the smartphone must be registered in the 2.4 GHz WLAN network. The smartphone should be no more than 1m away from the vacuum cleaner. You can find further tips on how to solve network problems here.

• Why is the map no longer taken into account correctly?

• If the position of the charging station has been changed, a new map must be created.

• The robot was lifted during operation and now the navigation no longer works. What can I do?

• The robot should only be lifted during operation in the event of error messages, such as a blockage. When the robot is then placed on the floor and cleaning is continued using the button on the robot or the APP, the robot will try to locate itself in the map that has been created. This process can take up to 2 minutes. During this time, the robot is not visible in the app. After successful localisation, the robot will continue its cleaning task and the position in the app will be displayed again. If the localisation was not successful, the entire accessible area is cleaned.

• Where can I find the application for the robot?

• Use in Playstore search: MD18861
  Use in App Store search: MD18861

• How many sub-rooms can a single room be divided into?

• A room can be divided into any number of rooms. Each room allocation can be defined with its own name, a suction power and „No Go“zones.

• Can a second family member with the same account operate the robot remotely?

• Yes, the QR code under the dust container must be scanned. The app automatically asks for it.

• How do I return the robot vacuum cleaner?

• Press and hold the start button for 10 seconds. All the LEDs will then light up. As soon as they have gone out, switch the robot off and on again using the toggle switch. Wait again until all the LEDs have gone out. Then a new teach-in process can be started.

• The robot vacuum cleaner cannot find the charging station, what could be the reason?

• Make sure that the charging station is free-standing. There should be about 0.5 m of free space to the left and right and about 1 m to the front. The charging station should also be close to the router.

The information in this article refers to:

• Robot vacuum cleaner MEDION MD 18861 MSN 50063846
• Robot vacuum cleaner MEDION MD 18861 MSN 50063847
• Robot vacuum cleaner MEDION MD 18861 MSN 50063848
• Robot vacuum cleaner MEDION MD 18861 MSN 50064373
• Robot vacuum cleaner MEDION MD 18861 MSN 50066121

Article in other languages:

• Deutsch

Review Date: 2023-12-06