MEDION 65" TV (X16515 / MD 31281) has squeaking sound

[JureS]

This TV set has very unpleasant (squeaking) sound.

At some frequencies plastic housing resonates, giving unbearable experience.

Frequency analysis of the problem:  

https://youtu.be/frDjrJ-Ibf8 

https://youtu.be/UyasvNhjygw 

Comparison with external soundbar:

https://youtu.be/qS7Fof0fzo4

The TV is still under warranty.

I've been trying to get a serviceman on site for a month, without luck so far.

I'm just exchanging mails with local office. They are asking me to stay patient ;=)))

Any advice how to solve the problem?

[Gehringer]

Hi @JureS ,

have you tried performing the first time installation?

If so, it looks like you will need to have your TV assessed by a technician.

Have you gotten any reply from the local office?

If not, please send me a private message with your customer number and I'll monitor you case closely.

Regards,

Gehringer

[JureS]

Hi,

it took me 5 weeks to get information (name) of local repair shop.

As soon as I contacted them, they came to my place and understood the problem (back plate / was resonating at some frequencies - design flaw). T
hey took the TV and made a report to Medion, as fault was irreparable.

It took me another 6 weeks of "negotiations" to resolve the issue.

Two days ago I finally got a full refund, so case closed ;=)))

I understand that things break, but Medion red tape is extremly slow!!!!!

Thanks for trying to help.

Jure