on 22.06.2020 07:04
This TV set has very unpleasant (squeaking) sound.
At some frequencies plastic housing resonates, giving unbearable experience.
Frequency analysis of the problem:
Comparison with external soundbar:
The TV is still under warranty.
I've been trying to get a serviceman on site for a month, without luck so far.
I'm just exchanging mails with local office. They are asking me to stay patient ;=)))
Any advice how to solve the problem?
on 04.08.2020 15:18
Hi @JureS ,
have you tried performing the first time installation?
If so, it looks like you will need to have your TV assessed by a technician.
Have you gotten any reply from the local office?
If not, please send me a private message with your customer number and I'll monitor you case closely.
04.08.2020 16:50 - edited 04.08.2020 17:01
it took me 5 weeks to get information (name) of local repair shop.
As soon as I contacted them, they came to my place and understood the problem (back plate / was resonating at some frequencies - design flaw). T
hey took the TV and made a report to Medion, as fault was irreparable.
It took me another 6 weeks of "negotiations" to resolve the issue.
Two days ago I finally got a full refund, so case closed ;=)))
I understand that things break, but Medion red tape is extremly slow!!!!!
Thanks for trying to help.