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Wristband MEDION S3500 not charging and stuck

8 REPLIES 8
tomadauv
Trainee
Message 1 of 9
2,092 Views
Message 1 of 9
2,092 Views

Wristband MEDION S3500 not charging and stuck

Hello everybody, my wristband S3500 is not charging and stuck on the low battery image :

 

Annotation 2020-05-05 171050.jpg

I've tried to recharge it on the USB-port of my laptop during hours, and even if the red light is on, nothing changes, I can't even turn it off by pressing the tactile button during several seconds.

 

The only idea I have is to wait until it turns off by a lack of battery and try to recharge it again, to "reset" it.

 

Does any of you already experienced that problem, is there a trick to restart it ?

 

Thanks in advance !

 

 

 

8 REPLIES 8
tomadauv
Trainee
Message 2 of 9
2,091 Views
Message 2 of 9
2,091 Views

The image I have is this one :

 

Annotation 2020-05-05 171050.png

Gehringer
Moderator
Message 3 of 9
2,071 Views
Message 3 of 9
2,071 Views

Hi @tomadauv ,

 

can you please provide the MSN number of your product?

 

Regards,

Gehringer

tomadauv
Trainee
Message 4 of 9
2,061 Views
Message 4 of 9
2,061 Views

Dear Mister, 

 

Here is the serial number of the watch : 

100B1Bf06 C05894.
 
Thanks in advance,
Fishtown
Superuser
Message 5 of 9
2,058 Views
Message 5 of 9
2,058 Views

Hi @tomadauv 

you need the MSN number and not the serial number. you should delete them again.
Click on the three dots in the top right of your post and go to edit comment, there you can change your post.
The MSN number has eight digits and should look something like this: MSN 3002XXXX
bye Fishtown
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Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.
tomadauv
Trainee
Message 6 of 9
2,040 Views
Message 6 of 9
2,040 Views

Hi@Fishtown,

 

Where is that Msn number? On the watch itself? I don't have in front of the eyes because in fact it is my mother's watch...

 

Thanks 

Fishtown
Superuser
Message 7 of 9
2,034 Views
Message 7 of 9
2,034 Views

Hello @tomadauv 

Fishtown_0-1589051372581.jpeg

the MSN number is on the box / packaging
bye Fishtown
--------------------------------------------------------------------------------------------------------------------------------------------------------
Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.
tomadauv
Trainee
Message 8 of 9
2,023 Views
Message 8 of 9
2,023 Views

Hello, it seems that my mother trashed the package with the MSN code on the back...but thx for the help! 

AMJ2019
Apprentice
Message 9 of 9
1,601 Views
Message 9 of 9
1,601 Views

Buy a mi tracker, see my post s3500

8 REPLIES 8