on 22.01.2021 10:47
Hello @Sarahlousiemeye and welcome to the FORUM!
There may be different causes for that, going from a misunderstanding of the pairing procedure to a hardware error.
The pairing procedure mentioned on the user manual should be strictly followed.
If it does not work, try clearing the bluetooth devices recorded on the memory of your phone, uninstalling and reinstalling the Medion Fitness App and then re-try to connect both devices.
if this troubleshoot fails, please contact your local Medion Technical Support team