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Website Driver section not working

SOLVED
4 REPLIES 4
eedeeota
Beginner
Message 1 of 5
535 Views
Message 1 of 5
535 Views

Website Driver section not working

Hello everyone.
I went to the support section of the website looking for drivers and other support downloads, but I experienced an issue: as I insert my device info, all I get is a spinnning circle animation looping forever.

No other page loading or stuff.

 

Why?

 

Please, help.

 

Regards, have a nice day.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Fishtown
Superuser
Message 2 of 5
531 Views
Message 2 of 5
531 Views

hello @eedeeota and welcome 

At the moment it only works by entering the MSN number from the device.

Bye Fishtown

--------------------------------------------------------------------------------------------------------------------------------------------------------
Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.

View solution in original post

Major_ToM
Mastermind
Message 3 of 5
522 Views
Message 3 of 5
522 Views

Hi @eedeeota ,

 

Fishtown is absolutely right. We have been experiencing an IT issue, which we are currently working on and which makes it necessary to type in the 8-digit MSN article number to get all appropriate downloads provided.

 

This hopefully will be fixed within the coming days.

 

Cheers

 

Major ToM


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.

View solution in original post

4 REPLIES 4
Fishtown
Superuser
Message 2 of 5
532 Views
Message 2 of 5
532 Views

hello @eedeeota and welcome 

At the moment it only works by entering the MSN number from the device.

Bye Fishtown

--------------------------------------------------------------------------------------------------------------------------------------------------------
Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.
Major_ToM
Mastermind
Message 3 of 5
523 Views
Message 3 of 5
523 Views

Hi @eedeeota ,

 

Fishtown is absolutely right. We have been experiencing an IT issue, which we are currently working on and which makes it necessary to type in the 8-digit MSN article number to get all appropriate downloads provided.

 

This hopefully will be fixed within the coming days.

 

Cheers

 

Major ToM


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
eedeeota
Beginner
Message 4 of 5
482 Views
Message 4 of 5
482 Views

Yes, I indeed tried with my MSN number (MSN30034003), but no luck.

All I see is that spinning circle.

eedeeota
Beginner
Message 5 of 5
480 Views
Message 5 of 5
480 Views

Nevermind, if I omit the MSN part and enter just the number part (30034003) it works instantly!

Thanks for your help!!

4 REPLIES 4