on 27.01.2025 03:37
on 27.01.2025 03:37
Hello everyone.
I went to the support section of the website looking for drivers and other support downloads, but I experienced an issue: as I insert my device info, all I get is a spinnning circle animation looping forever.
No other page loading or stuff.
Why?
Please, help.
Regards, have a nice day.
on 27.01.2025 05:15
on 27.01.2025 05:15
hello @eedeeota and welcome
At the moment it only works by entering the MSN number from the device.
Bye Fishtown
on 27.01.2025 06:14
on 27.01.2025 06:14
Hi @eedeeota ,
Fishtown is absolutely right. We have been experiencing an IT issue, which we are currently working on and which makes it necessary to type in the 8-digit MSN article number to get all appropriate downloads provided.
This hopefully will be fixed within the coming days.
Cheers
Major ToM
on 27.01.2025 05:15
on 27.01.2025 05:15
hello @eedeeota and welcome
At the moment it only works by entering the MSN number from the device.
Bye Fishtown
on 27.01.2025 06:14
on 27.01.2025 06:14
Hi @eedeeota ,
Fishtown is absolutely right. We have been experiencing an IT issue, which we are currently working on and which makes it necessary to type in the 8-digit MSN article number to get all appropriate downloads provided.
This hopefully will be fixed within the coming days.
Cheers
Major ToM
on 27.01.2025 07:51
on 27.01.2025 07:51
Yes, I indeed tried with my MSN number (MSN30034003), but no luck.
All I see is that spinning circle.
on 27.01.2025 07:54
on 27.01.2025 07:54
Nevermind, if I omit the MSN part and enter just the number part (30034003) it works instantly!
Thanks for your help!!
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