Why does the media portal no longer start properly on the TV?

[#1]

Symptoms

The media portal on the TV no longer starts properly.

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Diagnosis

An online security certificate has been updated by the portal operator of the app.
To use the certificate correctly, the browser's cache memory must be cleared.

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Solution

To delete the cache, the TV must be reset to the factory settings via the main menu Installation -> First Installation. After that, the app will work again.

Tip:
If the TV is reset to factory settings, the channel list can be saved on a USB stick for satellite receivers in advance. After the initial installation, the channel list can then be loaded again, unless the preset list is to be used.

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The information in this article refers to:

• TV devices with access to the media portal

• YHYBYJ (IRIS-Symptom-Code_719)
• YHYHYJ (IRIS-Symptom-Code_779)

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Review Date: 2022-10-01