Erazer major X10 no sound

[mariia]

Hi, I have been having a problem with my Erazer major X10. It doesn't play any sound even though the sound bar shows the sound is open and shows a certain volume. I can play sound through Bluetooth headphones. My microphone didn't work either, now it started working after a set of random manipulation and settings, but still no sound. I checked the settings and updates, there is no new drivers or Windows updates to install. I also run the sound troubleshooting and clean boot.