Erazer Scout E10 only sees 16GB from 32GB RAM Upgrade

[blandy]

Hi all,

I have a Medion Erazer Scout E10 17" FHD 144Hz i5 GeForce RTX 3050 Gaming Laptop, and I've just upgraded from the 8GB to 32GB using Corsair Vengeance 3200MHz (2x 16GB).

BIOS shows 16GB, Windows 11 shows 16GB, but CPUz shows both 16GB modules.

Any help would be greatly appreciated, thanks. Looks for BIOS update, but Insyde don't make it easy it seems.

[Fishtown]

Hello @blandy and welcome
Enter your MSN number on the service page.
For most Scout 10 there is a BIOS update version 1.07.09RME1 (Nov. 2024). offered

https://www.medion.com/gb/service/topic/medion-products

bye Fishtown

[blandy]

Thanks for the reply Fishtown. My BIOS version is currently: 1.07.07RME1_00023.

I'll check it out and reply back.

[blandy]

OK, so that failed completely.

Odd it uses a Windows Driver to do the BIOS update, which initially failed due to invalid root certificate. Bypassed this via reboot in Win11 to disable enforcing digital certs, it then installed, but nothing happened. Waited for awhile, rebooted and BIOS has not changed, same versoin.

Is there a BIOS update tool to use for this? Insyde's BIOS update does not work.

[blandy]

I've not found a solution to this, so any help?

How can I update the BIOS as the official way is not working 😞

[daddle]

@blandy 

wrong thread, Sorry 

[blandy]

I have found mentions to Insyde H2OFFT tool, which I cannot get.

I've also found mentions to "InsydeFlash.exe" tool, but no official download, so no way I'm running anything third-party!

Does my laptop even support 32GB or RAM? Currently, it seems not, and a BIOS update might not resolve the issue.

I've never had such a problem updating the BIOS for a motherboard, what a pain!

[daddle]

@blandy 

Did you use inf install ?  FF.inf?

[blandy]

Yes, this failed as mentioned in the beginning of this thread. It runs and does nothing, nada!

[daddle]

@blandy 

You didn't mention inf install; you spoke undefined about a Windows driver. Seeing how  many people post here without precise descriptions, it could have been anything.

And in case you go on posting, we usually address the other person and send some greetings, including thanks for the effort the other takes

daddle