Erazer Crawler E30 Battery Fault - Not Charging and Laptop Wont Work without Mains

[Johnnythefox]

Hey everyone!

As per the title of my post - the battery on my Crawler E30 stopped charging.  When this started, the battery was at 80% and in a constant state of discharge when plugged in. - The charging icon is visible in the task bar but no effect on charge.  If I disconnect the mains, the laptop powers off immediately.

I generated a battery report which told me absolutely nothing.

I got this in January.  Haven't found it easy to get any help from the merchant (Laptops Direct) or Medion.  It will be a huge inconvenience now to have to send

the laptop back for repair.  - If anyone knows what could potentially cause the fault and if it may be fixable, I would appreciate it greatly!

Simply replacing the battery is something I can easily do myself.  I think it to be more than fair for a replacement battery to be sent rather than having to be further inconvenienced.  Not a happy camper at the moment so I'm hoping some of you fine folks may be able to help somehow!

Thanks in advance!

[RAZZ]

Hi @Johnnythefox 

Are you able to supply the MSN number (8 digits long found on the back on unit)

A BIOS update may solve the issue if you can supply your current version, I maybe able tot find an updated version. But from you description it sounds like the battery has failed.

Regarding Medion sending a battery I believe under there warranty conditions the unit may need to be returned for this to be changed.

I would suggest to contact your local Medion service centre and request a collection of your unit have the unit assessed and have the battery changed.

Thanks