Erazer Beast X40 battery issue

[ElOsoGrande]

Hi,

The battery on this laptop is not being recognised correctly.... Let me explain....

The laptop is behaving as if it is a desktop pc. Remove the power cord and the laptop immediately dies. 

Within Windows 11 device manager - there is a "Microsoft ACPI-Compliant Control Method Battery". It is possible to uninstall this "device" when in safe mode and it is re-recognised on the next full reboot.

In the Erazer Control Panel, in the section for Device Information / System Monitor there is a nice red box that states "Battery Error . No communication between system and battery"

There is no battery / power icon in the windows task tray and therefore no indication of any battery charging or not.

I've reset the BIOS to "defaults". I've done a Windows system recovery/restore from fresh - with and without the driver pack from the Medion website.

Sounds like a dead battery or faulty motherboard - although the laptop was bought new only 6 months ago - it would be very unfortunate to have a hardware failure like this so soon - surely?

What have I missed? Anything? Does anyone else experience the same?

Thanks in advance!

[daddle]

@ElOsoGrande

Hi! Mostly indeed it is a dead battery.  Especially if you were heavy on gaming with battery as only source. If it is only a half year old  you still have  Medion guarantee. At least in Germany. I don't know how it is regulated in GB or wherever you are situated. I would negotiate it with your reseller.

Go to Medions Service site in GB or else in your country.

Cheers, daddle

[ElOsoGrande]

Hi back at ya!

Yes, I feel its the battery - thanks for sanity checking for me 😉

I guess I need to make some phone calls.