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Medion life + LED Panel NOT Google Home compatible

6 REPLIES 6
Samqi
Trainee
Message 1 of 7
1,356 Views
Message 1 of 7
1,356 Views

Medion life + LED Panel NOT Google Home compatible

I recently purchased a Medion Life+ Led Panel. It says on the box and in their app that it is in fact Google Home compatible.

This is not true, as the Website linked for Medion Life + "pxy1.tuyaus.com" is dead and does absolutely nothing when linking it in the Google Home App.

Configuring the panel in the Life+ App went just fine although it was a bit tedious.

 

Considering the complaints of users with the smart plugs, this is not only an issue with the LED Panel but also with other products of the Medion Life + Branding.

Furthermore the Internet "guide" linked on the Instruction manual doesn't even exist anymore.

 

Selling this stuff as Google Home compatible is simply false advertising.

6 REPLIES 6
Gehringer
Moderator
Message 2 of 7
1,340 Views
Message 2 of 7
1,340 Views

Hello @Samqi and welcome to the forum.

 

Can you please provide the MSN number of your Medion product?

It is an 8-digits number printed in the back of it, normally it starts by 300 or 500.

 

Regards,

Gehringer

Samqi
Trainee
Message 3 of 7
1,331 Views
Message 3 of 7
1,331 Views

Hello Gehringer,

 

there is not a single 8-digit number on the back of the product.

Here are some pictures of the packaging.

https://photos.app.goo.gl/qk3TSdfwXMvvDi7HA

 

Thank you

Samqi

Gehringer
Moderator
Message 4 of 7
1,317 Views
Message 4 of 7
1,317 Views

Hi @Samqi ,

 

your photos show that this is not a Medion product, despite the fact that the connectivity is done via the Medion App. It explains why you can't find the MSN number on it.

 

I would recommend you to test the following steps to connect your panel to Google home:
- Go to Google Home, then
- Settings
- Assistant
- Smart Home Assistant
- Click on the + symbol
- Search for our LIFE app
- Add your mail address & password (without a blank space)
- Go and configure as you like to

 

If it does not work, I can recommend you to contact the manufacturer "Paul Neuhaus“ or the distributor "Leuchtendirekt.com"

 

I hope it helps.

 

Regards,

Gehringer

Samqi
Trainee
Message 5 of 7
1,308 Views
Message 5 of 7
1,308 Views

Hello Gehringer,

 

thanks, but I have already done everything you told me.

Neuhaus Lighting took more than 2 weeks to respond. All they did was to send me the user manual which I already have. All in all very unhelpful and not aware that their own products are not working as advertised.

 

Are you guys aware that they are "stealing" your software? 

 

Thank you

Fishtown
Superuser
Message 6 of 7
1,301 Views
Message 6 of 7
1,301 Views

Hello @Samqi 

Do you also have this letter about the integration of the Medion Life + app to get?

https://www.paul-neuhaus.de/shop/de/smarthome/download/download1/

bye Fishtown

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Alles was man lange genug, konsequent mit System durchführt, führt zwangsläufig zum Erfolg.
Samqi
Trainee
Message 7 of 7
1,293 Views
Message 7 of 7
1,293 Views

Hi Fishtown,

 

yes, I already mentioned their useless manual.

It does not address any of my problems.

 

Thank you

 

6 REPLIES 6