MD60228 automatic feeder setup problem

[JakubB]

Hello, a new user here! 😊 

Recently we bought an automatic feeder for our cat. I have followed a simple procedure to connect it, but after a few unsuccessful tries, the device now shows a white LED light lit constantly despite the fact the device is not showing on the list in my medion pet app. Is there a way to reset the device to default, so it can be paired again? I have tried to hold the manual feeding button, but that does not work for resetting (manual feeding works, though). Power cycling does not work either... Should I send the device back to the supplier? Please help. 

[daddle]

@JakubB 

You should read the manual more carefully. In the illustration on page 15/16 it says if  you press the button (3) for manual feeding a longer time it will trigger  the reset.

 Only after that you should read the chapter 8.2 on page 24/25 it says

1. Reset 

2. Remove it from your profile (in the app I guess)

3. Delete your peronal account in the app

---> https://cdn.medion.com/downloads/anleitungen/bda_md60228_de.pdf

I am sorry, there is a german version only.

Cheers, daddle

[JakubB]

@daddle 

Thank you for your reply. 

There is no manual supplied with my unit. 

As I said in my first post, no amount of button pressing can trigger a reset. I have tried for 5 seconds, for 30 seconds, and even for one minute. I have tried to power it down for a longer time to make sure all residual voltage is gone but to no avail. 

My network runs at the 2.4GHz band, so there should be no problem here. 

As for the app, I had nothing under my profile (in the smartphone app). I have reinstalled the app but it did not help either. 

Any further suggestions? 

Thank you. 

[daddle]

@JakubB 

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@JakubB  schrieb:

There is no manual supplied with my unit. 

Thats why I gave you the link for the manual. If you press the Button 3 for about 10-15 sec, it should reset. If you never got a profile in you App, then there  should be no profile  being registered in your account.

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@JakubB  schrieb:

 I have followed a simple procedure to connect it, but after a few unsuccessful tries, the device now shows a white LED light lit constantly despite the fact the device is not showing on the list in my medion pet app

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Which simple procedure? 

As described  in Chapter 9?

But if you never added an account in which you registered the feeding appliance and pressed the manual feeding button abiout  15 sec., the feeder should be in a original state after reset.

So I would delete the feeder pet app, inclusive all it's data, Which you can do in settings --->  apps,

 So reinstall and register as described in chapter 9.

daddle

[Fishtown]

Hello @JakubB and welcome

someone here had the same problem. there was a technical defect.
https://community.medion.com/t5/Smart-Home/Medion-Smarter-Futterautomat-MD-60228/m-p/114484

what is your national language?
here is a video in english:

https://community.medion.com/t5/Videoclips-Tips-Tricks-Tutorials/Tips-How-do-I-connect-my-smart-feed...

and instructions in: german, french and italian:

https://s7g10.scene7.com/is/content/aldi/202206140482

another hint: Here's a link from another post. the network password should not be longer than 20 characters, otherwise the qr code will not work.

https://community.medion.com/t5/Smart-Home/Medion-MD-60228-Futterautomat/m-p/119935#M5929

bye Fishtown