Ce site Internet utilise les Cookies. Cliquez sur Accepter pour accepter l'utilisation des cookies sur notre site Internet, comme décrit dans notre Politique de confidentialité. Cliquez sur Préférences pour personnaliser la configuration de vos cookies.
La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
@daddle Thank you. I have followed all instructions and touchpad still not working. The only other option is damaged / loose ribbon? THank you.
... Afficher plus
@daddle Thank you for your reply, it is appreciated. No, I did not turn off with FN/F4 - I have now tried this without any change. I have also followed your instructions using the drivers on D:\ and unfortunately, there was no improvement on reboot. Does this now leave only the ribbon as a possible cause? If so, are there any instructions / videos on removing the back cover, battery and checking the ribbon connection? Thank you Paulmmc
... Afficher plus
@daddle Thank you. The MSN number is 30039711. I think that I attempted to download the drivers by following AI instructions but I am not certain if this was successful. Apologies, your kind explanation is a little confusing to me (not very IT literate); any further assistance / guidance would be greatly appreciated. Thanks
... Afficher plus
Thanks for the reply. I have downloaded the app and ran the diagnostic tool. Strangely, it has said that the touchpad is ok even though it does not work - I wonder if this is a ribbon issue. The laptop is less than 4 months old though. The diagnostic tool did indicate a driver issue but I am unable to explore this further. I will try the other suggestion also.
... Afficher plus
Dear Sirs Re: Medion Erazer Beast 18x1 Suddenly the touchpad ceases to work. There is a orange exclamation triangle next to the I2C HID Device within Device Manager and an error message within "properties" as follows - "This device cannot start. (Code 10). A request for the HID descriptor failed". I have attempted to uninstall and reinstall drivers without success and I have performed an EC reset without success. I have also looked in BIOS but cannot locate anything relating to the Touchpad (i.e. to enable it). I have also taken the back off the laptop to check the Touchpad ribbon and whilst I was not 100% sure, there did not look to be anything untoward. Could you please advise what steps can be taken and what the possible issue is? Thank you in advance.
... Afficher plus
(en) ▼ 
Klick hier, um diese Seite auf Deutsch zu lesen
Click here to read this page in English
Cliquez ici pour lire cette page en français
Klik hier om deze pagina in het Nederlands te lezen
