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@daddle Thank you. I have followed all instructions and touchpad still not working. The only other option is damaged / loose ribbon? THank you.
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@daddle Thank you for your reply, it is appreciated. No, I did not turn off with FN/F4 - I have now tried this without any change. I have also followed your instructions using the drivers on D:\ and unfortunately, there was no improvement on reboot. Does this now leave only the ribbon as a possible cause? If so, are there any instructions / videos on removing the back cover, battery and checking the ribbon connection? Thank you Paulmmc
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@daddle Thank you. The MSN number is 30039711. I think that I attempted to download the drivers by following AI instructions but I am not certain if this was successful. Apologies, your kind explanation is a little confusing to me (not very IT literate); any further assistance / guidance would be greatly appreciated. Thanks
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Thanks for the reply. I have downloaded the app and ran the diagnostic tool. Strangely, it has said that the touchpad is ok even though it does not work - I wonder if this is a ribbon issue. The laptop is less than 4 months old though. The diagnostic tool did indicate a driver issue but I am unable to explore this further. I will try the other suggestion also.
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Dear Sirs Re: Medion Erazer Beast 18x1 Suddenly the touchpad ceases to work. There is a orange exclamation triangle next to the I2C HID Device within Device Manager and an error message within "properties" as follows - "This device cannot start. (Code 10). A request for the HID descriptor failed". I have attempted to uninstall and reinstall drivers without success and I have performed an EC reset without success. I have also looked in BIOS but cannot locate anything relating to the Touchpad (i.e. to enable it). I have also taken the back off the laptop to check the Touchpad ribbon and whilst I was not 100% sure, there did not look to be anything untoward. Could you please advise what steps can be taken and what the possible issue is? Thank you in advance.
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