Over ElChambre

Hi, hoping someone can help.   I bought the Erazer Beast X40 (i9-13900HX / RTX 4080 / 32BG RAM) last March and until recently it has been performing brilliantly. However for the past couple of weeks i have been experiencing large stutters whilst gaming (1-2 second stutters every 15-20 seconds). I think it may be an overheating issue as using MSI Afterburner i can see that temps on the GPU quickly reach 87 degrees before the screen freezes and the temp drops to 82-83 degrees then the cycle begins again, temp raises to 87, screen freezes, temp drops.   This happens regardless of what game im playing and at very low (~20-25%) GPU utilization, it even happened playing Balatro. I have managed to mitigate the issue somewhat by limiting FPS to 60 in some games (e.g. Elden Ring/Fifa) but it doesnt seem right i have to do this when the laptop (with these specs and that cost >£2000) used to easily achieve a stable 120+ FPS in these games without any screen freezes.   I have downloaded and ran the medion service app and it found no issues. I raised a ticket on the medion service website (3 times) but never received a response (not even a confirmation e-mail). Is anyone here able to help me at all?   Thanks in advance. ... Meer weergeven