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Large screen freezes/stutters whilst gaming Erazer Beast X40

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ElChambre
Beginner
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Message 1 of 2
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Large screen freezes/stutters whilst gaming Erazer Beast X40

Hi, hoping someone can help.

 

I bought the Erazer Beast X40 (i9-13900HX / RTX 4080 / 32BG RAM) last March and until recently it has been performing brilliantly. However for the past couple of weeks i have been experiencing large stutters whilst gaming (1-2 second stutters every 15-20 seconds). I think it may be an overheating issue as using MSI Afterburner i can see that temps on the GPU quickly reach 87 degrees before the screen freezes and the temp drops to 82-83 degrees then the cycle begins again, temp raises to 87, screen freezes, temp drops.

 

This happens regardless of what game im playing and at very low (~20-25%) GPU utilization, it even happened playing Balatro. I have managed to mitigate the issue somewhat by limiting FPS to 60 in some games (e.g. Elden Ring/Fifa) but it doesnt seem right i have to do this when the laptop (with these specs and that cost >£2000) used to easily achieve a stable 120+ FPS in these games without any screen freezes.

 

I have downloaded and ran the medion service app and it found no issues. I raised a ticket on the medion service website (3 times) but never received a response (not even a confirmation e-mail). Is anyone here able to help me at all?

 

Thanks in advance.

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ElChambre
Beginner
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Message 2 of 2
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In case it helps i just left a game running for a few minutes to show the constant stutters in MSI afterburner:Screenshot 2025-01-29 163908.png

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