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Thank you for all the tips. The BE MSN's all came back with the same, previously ordered part (40075753), which is wrong as there is a fingerprint cutout in the touchpad, which this model does not have. The Medion Service app does not work, not even in a new Windows profile. The MSInfo did not yield an MSN number sadly.    Some info from the MSInfo Item Waarde Naam van besturingssysteem Microsoft Windows 11 Home Versie 10.0.22631 Build 22631 Andere beschrijving van besturingssysteem Niet beschikbaar Leverancier van besturingssysteem Microsoft Corporation Systeemnaam DESKTOP-KQD0AGC Systeemfabrikant MEDION Systeemmodel NH77Dx Systeemtype x64-based PC Systeem-SKU Not Applicable Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2601 MHz, 6 core('s), 12 logische processor(s) BIOS-versie/datum INSYDE Corp. 1.07.05RME1, 29-8-2020 SMBIOS-versie 3.2 Versie van ingesloten controller 7.01 BIOS-modus UEFI Basisbordfabrikant MEDION Basisbordproduct NH77Dx Basisbordversie 2.0   Maybe this will help. We have sent Medion an e-mail to see if they can repair the laptop, as we cannot order the right parts. Sadly it has been over a week with no reply. ... View more

Hi Razz,   Thanks for your reply. It is an AZERTY model originally, so made for Belgian consumers.   ... View more