The OP was my son, I've been helping him try to diagnose and fix this. It turns out that the problem isn't that it's only using the Intel IRIS Xe, I can see in windows task manager performance pane that the 4060 is being utilised (and at pretty much 100%), however all games are running incredibly slowly. Fortnite on medium settings struggles to achieve 5fps, when lots of videos on YouTube show that 60fps on Epic settings should be possible on a i7 RTX4060 laptop. Even Minecraft is struggling to get above 20fps 😞 We've been into the Erazer Control Centre and tried switching from MS Hybrid to Discrete GPU only. This reboots the machine with the RTX 4060 as the only available display driver but doesn't resolve the problem. We can still only get 5fps on medium settings in Fortnight. Any ideas on how to solve this would be greatly appreciated. It's supposed to be my son's Christmas present that he's put a lot of his own money towards, and so far he's really upset that it's essentially useless for gaming.
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