About Kevin0481

Both mine have been returned today and no option to supply a 3rd - let me know if your send one works  ... View more

If you do sort it - let me know how as I want to actually keep the laptop , love it apart from its fault 😭 ... View more

@heggo mines are both from amazon this week, when I called them yesterday they said they were taking it off sale!  If you have one and I have to me thinks we have a faulty batch on the go - I suspect its the chargers but I'm not going out and buying a new charger of a brand new laptop. Both are heading back on Monday now and I'm gutted as I can't have another one to try - fair really but it means I need to look for another one      ... View more

Thank you for your help with this , alas its packaged up and heading back to retailer again. Ultimately if its something simple of a small defect its not really good for 2 new notebooks to be thise way so I shall think again..   Kevin ... View more

Residual charge option did not work , entered the bios and shipping more is clearly off so that cannot be the issue. Battery clears the diagnostics,  windows and medion app but does say check charger - no charge going in atol and only working on mains lead    Battery symbol just shows as empty with power chord next to it in sys menu. Other side of batter symbol 0%.   That will be two of these laptops with same issue from opening box - genuinely stumped now.    Any other thoughts before I package up and return the second one? 😭 I think I'll move on from it if I do , I cant cope with another one having same issue 😳     ... View more

ill try the residual charge option now too ... View more

Hi thanks for coming back to help me @EastClintwood     What does the battery indicator in Windows (bottom right in the systray) say? It's not very accurate, but does it at least say " Power supply, battery is charging"?   The batter icon is just empty , I've run the diagnostic tool and batter has cleared but it'd indicating a problem with charger and to check.   I've let it run though all updates after 2 hrs the battery icon they changed to X.   However on next reboot it went back to icon being empty - no charge being received - effectively it looks like the battery is not being used hence why I thought shipping mode was issue. This is actually the 2nd one as first one had same issue but I got a replacement sent out , both brand new with same issue so assuming I am not doing something correct    I've accessed the bios and only option was to turn on shipping more which I cant do as there is no charge in batter - its all totally bizzare really  ... View more