About willopj

Thanks Andi,   1. 30031969 2. Uncertain 3. 3.33.4.0 4. 3.1.4.0 5. In-built audio not working (Speakers show up in device manager as "High Definition Audio Device", but no mention of Realtek - states the manufacturer is "Microsoft" rather than Realtek. Microphone does not show up at all in device manager / "No input device" in sound settings) Fans not behaving reliably (might spin up aggressively during boot etc, but then when playing a game, not ramping up as it should) Missing settings in control centre, completely non-sensical fan curve (also inability to change RGB colour to plain white... which would be nice) Since the bios update, the machine no longer appropriately detected my secondary M.2 SSD that I bought - XPG Gammix s70 blade 1TB. It showed up as a 2GB rather than 1TB, with wrong name in BIOS. I have therefore since removed the SSD and am using the original SSD only (so machine in factory state). The new SSD was working originally, with correct name. I mention this in case the BIOS update has also impacted the PCI-E bus in some way. There may be other things but I have been reluctant to use the machine as I do not want to cause damage by overheating with the sporadic fan curves...   edit: In addition thanks Schummi for sharing the advice on a fix. Seeing as though Medion are looking into it though I will wait for the official fix.   Andi, do you have any sort of time frame as to when they hope to release an official fix? ... View more

I'm having the same issue with the fans not spinning up, and in addition my built in audio is not working (built in microphone doesn't even show up in device manager, speakers show up but completely non-functional). This also seems to be in relation to the BIOS: https://community.medion.com/t5/ERAZER-Gaming/Eraser-Beast-X25-Bios-1-26MED11/m-p/129919/highlight/true#M1840   It seems this firmware update has messed up quite a number of things. Needs going through with a fine tooth comb and a fix released promptly. Currently cannot use my device for its intended purpose.   I had booked in with Carlos (UK support, lovely guy) on the phone to have my unit collected on Wednesday for repair. However reading through all this, this is clearly a software bug, so I have sent him another email asking to hold off on collection and please escalate the issue to technicians so that the firmware fix can be expedited.   The fix will likely come out of Germany however I imagine... please call your support services in your respective countries so this issue is escalated! ... View more