About mervyncp

This is the body of an email I received today from Medion Support covering this issue.  I followed the instructions and it's worked, but there is no access to the internet until they have a firmware fix. Hope this helps. Regards Mervyn "Thank you for contacting us. We apologies for the inconvenience this has caused, we are aware of the current issue with the TV. Please can you disable the Wi-fi in your network settings on the TV, please go to the settings menu and disconnect all Wi-Fi/internet connections. Once this has been done, please perform a first time installation skipping the Wi-Fi/internet connection step and leaving it disconnected. If you are unable to turn the TV on or it does not stay on long enough to access the menu screen, please turn off your Wi-Fi/internet router and the unplug the TV, and once the WIFI is off please turn the TV back on and proceed with the first time installation step above. Once completed ensure the TV is not connected to the Wi-Fi/internet and turn your router back on. We are expecting to receive an update soon Again, please accept our apologies and we appreciate your patience and understanding ... View more