@Gehringer Neither using WinCDEmu or MagicISO to convert it to an ISO worked - they both gave error messages - it seems no software considers the BIN file I was sent to be an actual CD image and therefore will neither mount it nor convert it. I will also add the emails have also advised me to try and use the BIN file within Device Manager - but going to the update wizard and selecting the folder the BIN file is in doesn't do anything (it does not detect a later version).
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