Informationen zu Sibz

Hi @Gehringer, I am sorry I haven't kept up with our conversation. The issue has been on and off since purchase. Initially, I assumed I needed to install an updated version of Gaming centre. I found out that the one I have is the latest. I haven't carefully examined if it may be caused by software conflict. I have also run the Medion service app and there are no faults with the unit. I sent the laptop in for repairs a few months ago and it left with the problem and still has it now. To be honest, I have been tolerating this for long because I am in a phase of my project (academic) where setting aside time to carefully troubleshoot possible software conflicts may cost me valuable time. I had hoped it was a common error and that it could be fixed ASAP. Thank you again for your feedback and advice.     ... Mehr anzeigen

@Gehringer , Please see resource use without Gaming Centre installed.   Kind regards,   ... Mehr anzeigen

Hi @Gehringer,   Sure, I can do so. How would this  @Gehringer wrote: Hi @Sibz ,   if the control center uses 24GB of memory, it would not be possible to run it when the unit had only 8GB.   Can you please completely remove the control center from your unit and see what is the memory usage without it? Regards, Gehringer The RAM hogging happens randomly, at least I think, at the moment. I can stop it by cancelling gaming centre processes via Task Manager. The issue is simply that it happens at times when I need to use computer resources for other RAM intensive processes. Even when I had the stock 8GB, it would hog above 50% of the memory and I would realise that when I open task manager because suddenly the PC became slow or unresponsive before using memory intensive applications.  I will post the RAM usage figures ASAP.    Thank you,    @Sibz    ... Mehr anzeigen

Hi @Gehringer, Yes, I have 32GB of RAM. It still happened when I had the stock 8GB RAM.  Kind regards,   ... Mehr anzeigen

Hi @Gehringer,   The apps were listed in order of ram usage and gaming center was using 24 GB of it. The values are in MB not KB.  Kind regards,   Arthur  ... Mehr anzeigen

Hi @Gehringer ,   As I suspected the issue has come up again.  Please see the screenshot below.   RAM hogging Gaming Centre ... Mehr anzeigen

@Gehringer ,   I am sorry for the late response. I have done this before and after some time the issue reappears. I will accept this as a solution and wait to see if the issue comes up again.   Thank you. ... Mehr anzeigen

Hi @Gehringer ,   My MSN number is 30026173.   Thanks,   Sibz ... Mehr anzeigen

@Gehringer thank you for your help. I will indeed have to send it through to Medion. I was avoiding that as I work from my laptop and have tons of data to analyse for an impending deadline. Thanks again.   Arthur  ... Mehr anzeigen

Hi @Gehringer, thank you again for your feedback. The gaming centre you forwarded me is the same one I have. The problem hasn't gone away. Please see the image below. When I go into control centre the lighting settings for the KB don't show up. It works fine for the LED light settings but not for the KB. I have already, checked if an external KB would work but it seems indeed that the in-built KB overrides the external one too. I have also uninstalled and reinstalled the latest KB drivers manually and via Windows' auto device manager update. The Medion tech support guys also suggested I plugin an external keyboard to alleviate the problem. I also performed a device reset using Windows' internal protocol but the problem pops up again after a few minutes. It took about 10 minutes for the KB to be glitchy after resetting the device. I will attempt to disable the internal KB during startup in the BIOS.    Regards,  Arthur    ... Mehr anzeigen

Hi @Gehringer, thank you for your response. I suspect it is a software issue than it is a hardware problem but I could be wrong. My trouble coincides with control centre losing functionality to change the KB light settings. There is no options menu when I select keyboard light settings on the app tray. I have tried reinstalling the control centre from the recovery drive. It works momentarily and then reverts to the spamming. I have also scanned the laptop with Defender, Avast and Malwarebytes, none of which find an issue. I have also rolled back to the Windows version that was before the 20H2 version. This is also not helping. Given these details do you think this has to do with the KB itself or software conflict. I have even attempted to boot in safe mode and disabled apps systematically to see if the issue goes away and it doesn't. The KB worked momentarily after logging in in safe mode but now it is spamming in this mode too. The issue replicates even when I am using the Microsoft's built in on-screen keyboard. The spamming happens on that keyboard too or the spamming on the physical keyboard overrides keys on the on-screen keyboard. Ps - I have raised the issue with the technical team but I haven't received any response or notification that my case has been received. I have a case number though so I can follow up soon. Please let me know what you think. Could using an updated version of Control centre be the answer? If so, where can I find a version that is compatible with my machine (Erazer x6807, i5, 32 GB, 1TB HDD, 256 GB SSD, Nvidia GTX1060 6GB) ?    Arthur  ... Mehr anzeigen