About Arameus90

Arameus90 · ‎11.01.2021

Hey! At the end I’ve decided to send the laptop back to the retailer, because I contacted them as well and they accepted the case as a warranty issue. I was in the first 28days after purchase, so I got it refunded. If you have raised the issue with Medion and awaiting response, just wait a few days as they are slow, and you will need the MSN number of your laptop and a proof of purchase (invoice) then they will offer you to book your laptop in for a repair, so you’ll have to choose a pick-up date, when a delivery driver will take the laptop from your address. As I have said I did not choose this option, because I was in the first 28days after purchase, so the retailer I bought this laptop from, sorted it out with a refund. I just simply did not want to stick to this machine anymore, I have bough an other brand instead. If your machine is new, and producing the same issues, I assume it’s a faulty product batch, or just the cooling system/design is generally inefficient in this product range. Good luck!

Arameus90 · ‎02.12.2020

Hey! It's MSN30029468. Thanks for your reply! there wasn't any windows updates running at that time, I did all of them in advance (updated to 20H2 and all its patches) before I started running games on the laptop. Since my last message I did a factory reset, downloaded other games, tested it on the original build 1909 and I can say its even worse, games I played on my Omen 15 without the laptop being too hot, in the same conditions are making this Deputy P10 run the fans on full power (very loud though, but I accept it as it's a thin but strong machine) sweating blood under the same pressure, plus thermal throttling, power throttling, and battery draining, so I assume this Laptop is faulty (I'm curious about the thermal compound's (non)existence on this CPU, I remember back in the days when I had to error-check some PC-s, the Pentium 3 processors could do similar things if you missed the silver paste before putting on the cooler), and I'm gonna get in touch with the retailer to send the laptop back.

Arameus90 · ‎30.11.2020

As it doesn't show the screenshots yet because of waiting on stupid approval; The CPU temperature reaching critical values (100degrees Celsius), so it throttles back. That's why the games are unplayable, because of the "fps-lags", caused by the thermal throttling.

Arameus90 · ‎30.11.2020

Hey ! I have bought a brand new Erazer Deputy P10 a few days ago (i5-10300H, 16GB ram, RTX2060) and when I play Battlefield 5 multiplayer (on medium graphics btw) the processor becoming extremely hot in a couple of minutes, that the game is being absolutely unplayable because of the constant drops in the fps. Fraps shows a stable ~110fps, then it suddenly drops to 15fps for a 1-2secounds, then back to 100, and so on. In a 30 minutes game, even the battery starts draining down while it is connected to the power. I had a look on the sensors with the HWInfo, and I found some horrible numbers, the CPU reaches very high temperatures during normal tasks (downloading, windows update, etc..) as well. I think it's not normal. I'm using my laptop on a simple hard wooden desk, in a room where temperature is kind of cool (18 degrees Celsius) so it shouldn't be an issue. Also my previous HP Omen 15 from 2017 was used in the same conditions and I did not have any temperature or power issues with it, even with these high-demanding games. Who should I contact about this? I've attached some screenshots.

Date Registered	‎30.11.2020 15:28
Date Last Visited	‎12.01.2021 04:33
Total Messages Posted	4

About Arameus90

Re: Erazer Deputy P10 CPU temperatures

Re: Erazer Deputy P10 CPU temperatures

Re: Erazer Deputy P10 CPU temperatures

Erazer Deputy P10 CPU temperatures

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