First check if you are properly connected to Bluetooth, it's essential, without Bluetooth you can't do anything. If you are paired after 25 times you tell me, it must be connected, but remember one thing BE PATIENT, I got the same troubles like you, but my wife showed me only by patience you will succeed. Tip: if you are connected, show the leaderboard, second option, if this is correct, then you to settings and check if Medion Cloud Service has been working, it tells it did synchronize some time ago. Then you are ready to use it, if it fails to do this, I can't help you, you must contact Medion Service by FEEDBACK, one of the options. I do that when the sleep function isn't work properly, tell then every time, you paid for the xxxx thing, okay? I asked them to have an option to be able to download your data from the Cloud, so far it's on deaf man ears. However you can go other timetables, week, month, year, to snapshot your results, but I think that's crazy! Succes....
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