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Dear Medion Support Team,

I have S15447-MD61908 laptop 

The keyboard is not working well and sometimes not working at all. I have tried to fix the problem by System Restore with Windows Recovery , but the issue persists. I have also noticed that when the keyboard is working, it is responding like when I press the ctrl + any button. I have also tried to use an external keyboard but same problem still exist. I am not sure if this is a software or hardware problem, but I believe it might be a driver issue. I would greatly appreciate it if someone could provide me with guidance and support in resolving this issue as soon as possible.

Please let me know if there is any additional information that you need from me in order to assist me and please provide me with the contact information of the person who will be handling my case.

Thank you for your time and I look forward to hearing from you soon.

Best regards