motherboard went faulty

[bob_747]

Hi,

I have bought a laptop Erazer X7849 in Feb 2018, and in July 2019 it just stopped working.

I've contacted both the seller LaptopsDirect and Medion, and both refuse to acknowledge my 2 years warranty.

They claim I only have one year.

And the thing is that LaptopsDirect didn't give me any warranty documents at all, not even one that says 1 year of warranty.

In the end I agreed to pay for the repair.

Sent it back to Medion for repair, paid two estimates they have sent me, and in the end they said it cannot be repaired anymore.

Now I have a dead expensive laptop.

Good customer service from Medion reneging their warranty for a brand new laptop.

[Gehringer]

Hi @bob_747,

as discussed in private, your case is now being handled by Medion's internal team, therefore I am closing this thread.

If you need further support please remember you can reach us by phone or by e-mail/form.

Numbers and details can be found here.

Best regards,

Gehringer