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NVME drive not detected, despite manufacturer is declaring it it will work under any known system.

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popus_czy_to_ty
Apprentice
Message 1 of 3
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Message 1 of 3
1,046 Views

NVME drive not detected, despite manufacturer is declaring it it will work under any known system.

Medion crawler E25

Seagate Firecuda 520 ( ZP2000GV3A012) dosent work [manual here]https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/internal-pro... , since faulty BIOS is, is atleast detected, but nothing else

https://mega.nz/file/7p4yBBgC#YARouRAie6jNJDrbIquYVO135TmzxLAVs0fzsMspbdY

https://mega.nz/file/Xoon2IBZ#BN_ZNPyWlwSA_DrhT-OXJGchDhG6fQK4g54En8gPXcs

Last time it didnt want to work on SSD samsung (https://bugzilla.kernel.org/show_bug.cgi?id=217664), thats why i bought samsung nvme, now then i bought seagate and it doesnt work again. Can you make business with more respectful companies as American Megatrends or Award/Phoenix ?

 

 

 

 

 

 

BIOS Information
        Vendor: INSYDE Corp.
        Version: 1.07.01RME1_00002
        Release Date: 06/23/2021
        Address: 0xE0000
        Runtime Size: 128 kB
        ROM Size: 16 MB

 

 

 

 

 

 

What i should do now, i need to replace that to samsung NVME since seems only they works in this crap, with price higher and im not sure seller will allow me to send it back for refund!

 

 

lsd@Crawler-E25:~$ sudo inxi -Dxx
[sudo] password for lsd: 
Drives:
  Local Storage: total: 931.51 GiB used: 350.88 GiB (37.7%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 1TB
    size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 serial: S6P7NF0W311193L
    temp: 42.9 C
  ID-2: /dev/nvme1n1 model: PCIe SSD size: 1024 KiB speed: 8 Gb/s lanes: 4
    serial: RRY4JDR8CX4HZDQ4W17T
lsd@Crawler-E25:~$ 

both windows and linux can see thats HDD/NVME/SSD but they cant do nothing about it

 

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1 ACCEPTED SOLUTION

Accepted Solutions
popus_czy_to_ty
Apprentice
Message 2 of 3
1,026 Views
Message 2 of 3
1,026 Views

SOLUTION: https://community.medion.com/t5/ERAZER-Gaming-NBs/Bios-update-erazer-crawler-e25/m-p/161643#M8245 [CLOSING]

 

 

# dmidecode 3.5
Getting SMBIOS data from sysfs.
SMBIOS 3.3.0 present.
Table at 0xCB688000.

Handle 0x0000, DMI type 0, 26 bytes
BIOS Information
        Vendor: INSYDE Corp.
        Version: 1.07.05RME1
        Release Date: 05/10/2022
        Address: 0xE0000
        Runtime Size: 128 kB
        ROM Size: 16 MB

 

 

 

 

lsd@Crawler-E25:~$ sudo inxi -Dxx
[sudo] password for lsd: 
Drives:
  Local Storage: total: 2.73 TiB used: 58.69 GiB (2.1%)
  ID-1: /dev/nvme0n1 vendor: Seagate model: ZP2000GV30012 size: 1.82 TiB
    speed: 63.2 Gb/s lanes: 4 serial: 7Y100B19 temp: 43.9 C
  ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 970 EVO Plus 1TB
    size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 serial: S6P7NF0W311193L
    temp: 47.9 C

If any mods has any fresher bios for this model please send me or make it public.

 

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2 REPLIES 2
popus_czy_to_ty
Apprentice
Message 2 of 3
1,027 Views
Message 2 of 3
1,027 Views

SOLUTION: https://community.medion.com/t5/ERAZER-Gaming-NBs/Bios-update-erazer-crawler-e25/m-p/161643#M8245 [CLOSING]

 

 

# dmidecode 3.5
Getting SMBIOS data from sysfs.
SMBIOS 3.3.0 present.
Table at 0xCB688000.

Handle 0x0000, DMI type 0, 26 bytes
BIOS Information
        Vendor: INSYDE Corp.
        Version: 1.07.05RME1
        Release Date: 05/10/2022
        Address: 0xE0000
        Runtime Size: 128 kB
        ROM Size: 16 MB

 

 

 

 

lsd@Crawler-E25:~$ sudo inxi -Dxx
[sudo] password for lsd: 
Drives:
  Local Storage: total: 2.73 TiB used: 58.69 GiB (2.1%)
  ID-1: /dev/nvme0n1 vendor: Seagate model: ZP2000GV30012 size: 1.82 TiB
    speed: 63.2 Gb/s lanes: 4 serial: 7Y100B19 temp: 43.9 C
  ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 970 EVO Plus 1TB
    size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 serial: S6P7NF0W311193L
    temp: 47.9 C

If any mods has any fresher bios for this model please send me or make it public.

 

popus_czy_to_ty
Apprentice
Message 3 of 3
1,016 Views
Message 3 of 3
1,016 Views

 

what means for example this and this, can insyde corp explain me that?

[   88.693164] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.LPC0.EC.MMM3], AE_NOT_FOUND (20230331/psargs-330)
[   88.693274] ACPI Error: Aborting method \_SB.PEP._DSM due to previous error (AE_NOT_FOUND) (20230331/psparse-529)
[   88.693417] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.LPC0.EC.MMM5], AE_NOT_FOUND (20230331/psargs-330)

 

[   88.792906] ACPI Error: Aborting method \_SB.PEP._DSM due to previous error (AE_NOT_FOUND) (20230331/psparse-529)
2 REPLIES 2