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MEDION Mini-Geschirrspüler 37004 / Mini dishwasher not cleaning / problem

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victoriam90
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Message 1 of 10
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MEDION Mini-Geschirrspüler 37004 / Mini dishwasher not cleaning / problem

Hello,

I have a mini dishwasher MD 37004 i bought in december 2020. It does not clean anymore. No water being heated and no "jets" of water on top, nor or on the bottom.
The timer goes down as normal, the water gets evacuated fine, but nothing happens other than that.

I emptied it fully, let it dry for 4 days, refilled it with water (1L) + salt and then the cycle water. No changes.

What could I try? There is no error being displayed.

Thanks in advance,

Victoria

1 ACCEPTED SOLUTION

Accepted Solutions
Gehringer
Retired
Message 4 of 10
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Message 4 of 10
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Hi @victoriam90 ,

 

in this case I would recommend you to get in touch with your local Medion technical team by phone/form.

 

There is probably a hardware fault.

 

Regards,

Gehringer

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Gehringer
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Message 2 of 10
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Message 2 of 10
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Hi @victoriam90 , 

 

it may look like a basic troubleshooting, but have you checked the water installation?

Is it closed/blockid?


Does it follow the recommendations on the user manual, particularly in regards to its height in relation to the machine?

Is there any leaking?

Regards,
Gehringer

victoriam90
New Voice
Message 3 of 10
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Message 3 of 10
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Hi @Gehringer

 

Thanks for your reply!

 

I have the dishwasher setup as recommended on the user manuel. Please note i fill the water manually, but the dirty water comes out below my sink, attached with the metal ring with screws.

 

Exactly like so (dishwasher on kitchen top, tube going down to below the sink):

 

Screenshot_20210706-201329_Chrome.jpg

The water tube is not blocked, i also checked inside the machine below the filter and there is no blocage. Same on the top water filter. Also cleaned the rotating arm as indicated in the manual.

 

Edit: there is no leaking and has never been.

 

Kind Regards

Victoria

 

Gehringer
Retired
Message 4 of 10
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Message 4 of 10
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Hi @victoriam90 ,

 

in this case I would recommend you to get in touch with your local Medion technical team by phone/form.

 

There is probably a hardware fault.

 

Regards,

Gehringer

victoriam90
New Voice
Message 5 of 10
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Message 5 of 10
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Thanks @Gehringer for following up, too bad it's not a fixable issue on my end. I'll contact the support 😊.

 

I'll accept your answer as a solution. Have a great day.

turbine
Beginner
Message 6 of 10
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Message 6 of 10
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Hello, did you manage to fix this issue. I have the same problem.

tunahan
Beginner
Message 7 of 10
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Message 7 of 10
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If there is any fix for this, can you please post it.

I dont have the receipt anymore unfortunately, so i would like to fix it myself!

 

Best Regards

Tunahan Akgün

turbine
Beginner
Message 8 of 10
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Message 8 of 10
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hello, mine dishwasher started working when i opened it from bottom and gained access to dishwasher pump. I took i out and put back in. I did nothing. I think it was matter of pushing pump rotor manually because it got stuck somehow.

pentos
Traveler
Message 9 of 10
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Message 9 of 10
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Same Problem here. Anyone can tell me, which part I should remove:

20220828_184653.jpg


@turbine wrote:

hello, mine dishwasher started working when i opened it from bottom and gained access to dishwasher pump. I took i out and put back in. I did nothing. I think it was matter of pushing pump rotor manually because it got stuck somehow.


 

EastClintwood
Moderator
Message 10 of 10
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Message 10 of 10
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Hi @pentos, and welcome to our Community.

 

It sounds like a defect to me. Please contact the support team.

 

However, if you agree with @turbine  and think that the pump is damaged, it can be ordered from the MEDION Service Shop for €19.95  (article number 50062880).

 

Best Regards,
EastClintwood


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