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Medion Akoya E23403 D (MD 62027) (30030347)

4 REPLIES 4
ITNS
New Voice
Message 1 of 5
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Message 1 of 5
1,048 Views

Medion Akoya E23403 D (MD 62027) (30030347)

Hello,

 

I buyed some aio and ocassionaly many of them stay on the "medion logo screen" and don´t start. I´m looking for a bios update but i haven´t found it.
Two of the computers have had graphics problems.
Could somebody help me?

 

Thanks

4 REPLIES 4
EastClintwood
Moderator
Message 2 of 5
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Message 2 of 5
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Hello @ITNS, and welcome to the community.

 

Please let us know your currently installed Bios version and we will check if a newer version is available.

 

Best regards,
EastClintwood


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
ITNS
New Voice
Message 3 of 5
992 Views
Message 3 of 5
992 Views

Hello!

 

The bios version is AXI MD.11 x64.

 

I attach an image of bios setup.

MEDIOM bios.jpeg

EastClintwood
Moderator
Message 4 of 5
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Message 4 of 5
979 Views

Hello @ITNS,

 

Unfortunately, the bios version installed on your device is the latest one, probably the problem is caused by a hardware defect.
Please contact MEDION Service if a repair is necessary.

 

Regards,
EastClintwood


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
ITNS
New Voice
Message 5 of 5
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Message 5 of 5
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Hello EastClintwood,

 

This is not possible, this error is random, it does not happen at every startup, we have 24 computers, send them to repair would be a serious damage to the company.
Thanks for your reply, we will continue to monitor them.

 

 

Regards,

4 REPLIES 4