Over MatteoPrincipi

Dear MEDION Support Team, I am reporting an intermittent but reproducible issue observed on my MEDION ERAZER Major X10. DEVICE INFORMATION Model: MEDION ERAZER Major X10 MSN: 30034647 Operating System: Windows 11 64-bit (clean installation) CPU: Intel Core i7-12700H GPU: Intel Arc A730M BIOS: M1IB008 (09/01/2022) Embedded Controller version: 0.08 All official MEDION drivers have been reinstalled from the MEDION support portal, including chipset, Intel Management Engine, Serial IO, Intel DPTF and IPF, HID Event drivers and Intel Arc graphics drivers. MEDION Control Center is installed and used in Office or Work mode. PROBLEM DESCRIPTION Under identical usage conditions (idle or light workload), the system shows two different behaviors. Normal behavior: Fans remain off or at very low speed while idle. CPU usage is approximately 2 to 5 percent and GPU usage is 0 percent. The system remains cool to the touch. Battery life is approximately 6 to 8 hours. Anomalous behavior: Fans run continuously even while the system is idle. CPU usage remains approximately 2 to 5 percent and GPU usage is 0 percent. The system feels warm despite no visible workload. Battery life drops to approximately 1 to 2 hours. Once the anomalous behavior occurs, it persists for the entire session and cannot be corrected using Windows power plans or MEDION Control Center profiles. BATTERY AND POWER OBSERVATIONS During the anomalous sessions, battery percentage decreases much faster than expected. Estimated remaining time changes abruptly without changes in workload. Battery health appears normal and no degradation is reported. DIAGNOSTIC REPORT OBSERVATIONS From powercfg energy reports: A recurring warning is reported for a USB device not entering selective suspend. Device ID: USB VID 1A2C PID 1512 (internal USB composite or HID related device). This warning is present even when CPU usage is low. No critical device or driver failures are reported. From msinfo32 system reports: BIOS and EC versions are confirmed as listed above. No hardware conflicts or driver failures are reported. From Device Manager and pnputil: No devices are reported with missing drivers or error states. Several internal HID, ACPI and USB related devices are listed as vendor defined or generic. From hardware monitoring tools: No abnormal CPU or GPU utilization is observed during high battery drain. Fan activity does not correlate with CPU or GPU load. ACTIONS ALREADY PERFORMED Clean installation of Windows 11. Reinstallation of all official MEDION drivers. Installation and use of MEDION Control Center. Multiple reboots and full power cycles. Collection of diagnostic reports including powercfg energy, msinfo32 and driver listings. REQUEST Please check whether BIOS, Embedded Controller or other firmware updates (including non public or internal versions) are available for the ERAZER Major X10. Please confirm whether the reported USB selective suspend behavior and fan activity during idle are known issues for this model. Please advise if there is any firmware update, configuration change or official procedure to address these anomalies. As a final clarification, could this issue potentially be related to firmware or EC behavior, or should it be investigated in another area. All referenced diagnostic reports can be provided if required. Kind regards, ... Meer weergeven