I contacted Medion (it does bug me a bit not having the light up keyboard anymore) and they said this: The issues you are experiencing will need to be looked at by a qualified technician. Kindly provide us with the following information: - A copy of the proof of purchase - Some pictures of the unit ( open and close , screen on and off) - Any passwords allowing the technical team to access the unit - Permission to reset and potentially erase all data - A convenient day Monday-Friday for the collection - Let us know if you have a suitable box and packaging We will be able to proceed with the case for you once we have all of this. Please be aware as previously advised any data stored, its security and integrity is your responsibility. I must advise you if our technicians determine that the unit has any physical damage your unit it won't be repair under the warranty. Medion cannot accept or assume any responsibility pertaining to said data. Medion recommends that all data stored on your product is backed up. Not quite keen on that as a solution!
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