Thank you, that got me the MSN number. To answer your other questions, yes I do have an invoice, but I bought it from Laptops Direct, not from Medion themselves. And I don't have the box any more. What do you mean by a "barebones clevo"? Also, I've found that there are 2 serial numbers on it - one starting 2101NH77DD, and the other starting NKNH77DD. The Medion support page didn't recognise the first one, but it did recognise the second one. I'll be getting in touch with both Laptops Direct and Medion tomorrow. Thanks again for your help.
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I have a 14-month-old Medion Erazer Defender P10 laptop. A few days ago, when closing the laptop, there was a 'crack' from the right-side hinge. It seems the black plastic casing came away from the hinge itself, and then started pulling the plastic surround away from the screen. I clicked it all back together, but every time I try to close the laptop lid the same thing happens. If I press and hold tightly the plastic casing around the hinge I am just about able to close the laptop, but it's not easy to do. Does anyone know what might be the problem? Also, I've tried contacting Medion Support, but the support page required a MSN number, which is supposedly on the bottom of the laptop, but there isn't one, just the usual tag showing the serial number and one or two other bits of information. Anyone know how I can find out what the MSN number is?
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