Over Vetty

Hi I hope some one can give advise. We did a reset of the full system as we have had continuous issues for months and the pc running slower. We went through all the hints and tips to help performance but nothing worked. So we did a full reset. All appeared well but now on starting up we see the Medion logo then thePowerRecover screen comes up asking to select language so we select English and next. We get a blue screen and a message saying THERE IS NO FACTORY IMAGE. Please contact customer services. I click ok then it restarts and loops back round. I’ve tried F11 in fact as much as I can to get in safe mode but I can’t break the loop. It’s only 2 years old and had issues after issues with it and it’s been returned for a failed hard drive last year. Hope someone can explain what’s wrong.  ... Meer weergeven