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@Gehringer - Many thanks again. I will pick up that SSD in the next few days and will ensure there is an option of returning it. ... Mehr anzeigen

@Gehringer , I forgot to tag you in the above message, and to say thank you again for your advice. ... Mehr anzeigen

Just an update on this.  I had to get  repair done and they replaced the webcam and USBs, including the motherboard!! I am told that is because everything is integrated. Customer Support were brilliant, but the service department, not so much.  I got the laptop back and the underneath casing was broken (and the protector mat between screen and keyboard wasn't returned).  So again I had to send it back!  Of course the drama didn't stop there...courier never came on the day given, and I had organised someone to be at home, someone who had to change their plans especially.  Anyway, it eventually was picked up.  Due to work commitments, I was going to be in Germany for a few weeks when the laptop was supposed to be returned, so they said they would return it to my German address.  Lo and behold, they ended up returning it to my home address!!  Again, another pickup had to be organised (again a day later than they said, again plans had to be changed).  So finally I got the laptop back today.  It was gone from December 30th until today, February 14th! Anyway, I am now thinking of changing the SSD and putting in a 1TB one.  Just wondering if these specs are suitable:   Crucial: INTERN   Modultyp: M.2 Type 2280, Modulgröße: 1 TB, Schnittstelle: SATA 6.0 GBit/s, Random Lesegeschwindigkeit (IOPS): 95000, Random Schreibgeschwindigkeit (IOPS): 90000   OR    Lenovo: INTERN Eigenschaften: Schnittstelle: High-Speed PCIe Gen3x4 2100 MB/s Lesen und 1600 MB/s Schreiben, NVMe 1.3 unterstützt perfekt für PC-Enthusiasten 3,5-fache Geschwindigkeit einer SATA-basierten SSD Formfaktor M.2 2280 keine beweglichen Teile verbaut, daher stoß- und vibrationsfest 3D NAND mit Low-Density Parity Check (LDPC) Kapazität: 1 TB Gewicht: 9 g   Thanks in advance! ... Mehr anzeigen

Hi @Gehringer and Merry Christmas I finally have had to give in and did a factory reset today, December 26th, when I finally had some free time. I wiped the laptop, deleting all files and then restarted from scratch. Unfortunately, it was not a success - the webcam still was not recognised, nor would it work; the USB3 still gave the error message, and one of the USB2 was the same as before. I have now sent an email to the helpline, requesting a repair. It has been so disheartening that nothing would work, and I am furious at Microsoft for the complete lack of support, as I am still assuming it was a Windows Update that caused the issues.  We will see if that is the case when Medion respond to the repair request. Many thanks for all the patience and advice. It has been very much appreciated. Tommy ... Mehr anzeigen

I have yet to do a factory reset as I decided to wait for the so-called major update on November 12th.  I did the update and still nothing has changed.  I cannot believe that I will have to do a factory reset, losing everything I have, just to fix an issue that was not my fault.  I now have to give up hours of my time to do this, thus losing work hours (and payment!).  I am now wishing that I had spent the little extra on a Macbook.  I had one before and never had an issue with it.  I went back to laptops as I couldn't afford the high price - but now I wonder would it have been worth it. Never again will I choose a Medion laptop or Windows. ... Mehr anzeigen

Hi @Gehringer,   I am now on my phone as I decided to do a reset (keeping personal files but losing apps/programmes).    I am absolutely furious as nothing has changed - still no cam, no USB3, only 1 USB3...plus now I have to re-install every programme from scratch, including Outlook (the data files better be there for all my 6 email accounts - work and personal) . I now have at least 2 days work ahead of me to get this laptop back to some kind of working order, and still no cam, etc.    When is there going to be a fix for this? I will not go back to a full factory reset as God knows what else I'll lose! !    I am both furious and disappointed at the same time. I spent a lot of my hard-earned cash on this laptop last December, agonising over spending so much, and now I will lose two days pay as well getting it back to some ki d of working order!     ... Mehr anzeigen

Hi again @Gehringer    I was waiting until the update today, and have just installed it, but nothing has changed. Still no webcam, still no USB 3 and only 1 of 2 USB 2s.   Very frustrating now that I have been waiting 2 weeks and no success with Microsoft.  I really need my webcam and USBs. ... Mehr anzeigen

Hi @Gehringer  Thanks for getting back to me.  I still have found no solution to this issue.  I have been on to the Microsoft message board too and no-one can help there either, except to say that an update is coming! I have emailed the UK like you suggested and await an answer. Many thanks again. Tommy ... Mehr anzeigen

Hi again @Gehringer, and thank you for replying.   I went to that forum and did try what was suggested.  However, my webcam wasn't listed and I don't have discs for the driver (the other option it mentioned). If I knew what brand of cam there is on the NB, then I could maybe find the drivers online. I really don't want to go down the road of a factory reset, as I would worry about losing so much of my stuff. Thanks again, and if you know of any other solution, I would really appreciate it. Kind regards   Thomas ... Mehr anzeigen

Hi @Gehringer    Yes the MSN is 30024212.  I am using Windows 10.  I had a look at the Update history and there seems to have been a few minor updates for Windows 1903, Adobe Flash and .Net.  There were also some Windows Defender Security Intelligence updates and an Anitvirus antimalware one.  ALl were around the 12th, which would have been the last time I would have used Skype/webcam.   I thought of doing a restore, but there doesn't seem to be a resstore point available.   When I was trying to correct the problem, initially the Cam showed in the Device Manager, although when clicked it was shaded.  I checked for driver updates, which said they were fine.  I also uninstalled the device, and then ran a scan for hardware changes, assuming it would pick up the cam again, as it usually does for devices when you do this.  However, it didn't.   I have turned off and on the laptop a number of times, even leaving it off for the night, but still no luck recognising the cam.   As I purchased the laptop new on December 28th, it would still be under warranty.   Many thanks for your help and assistance.   Regards   Thomas ... Mehr anzeigen