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Hi there!

I have owned the above laptop since around September of 2022, and have encountered some rather alarming issues with the Power Pack/Charger supplied with the laptop.

The laptop worked perfectly with no issues until early in November when using the laptop the electricity tripped in my apartment. The laptop was still functioning perfectly on battery power, so I unplugged all my devices, as I always do when switching the power back on in case of a power surge, and switched power back on from the fuse box. I plugged everything back in, including my laptop but when plugging the power pack into the wall, the laptop screen flashed a few times and the device switched off. I was then unable to switch the laptop on again, and the fans were not running, so I called Medion Product Support who asked me to run a few tests, and confirmed it would need to go back to them for repair. It turned out that the motherboard was completely fried and needed replacing, which Medion very kindly did under warranty, after I explained the situation to them. When they returned the laptop to me they sent back the original charger, but when trying to use the laptop it turned out that the old charger was no longer working so they sent me an indentical replacement.

The laptop then worked perfectly fine again without issues from December until today, when the power tripped again. This time in a completely different location. I was staying with my parents for the bank holiday weekend and the power tripped in the house. My laptop was not plugged in this time, just the charger was left in the wall overnight. I suspected that it might be charger and decided to plug it back into a working power socket but without the laptop NOT plugged in on the other side this time. Sure enough, as soon as the plug touched the socket with the power-brick attached to the other side, there was a flash of light and the power tripped again. The charger is now broken and no longer works.

I am dismayed to be contacting Medion Support about this yet again, but don't really know what to do. If it was simply an electrical problem it should not be happening at multiple locations. I don't want to just get another replacement charger, as it is essentially a ticking time bomb and could knock my laptop out of action again. Bear in mind this is not a cheap product by any means!

I would appreciate any assistance at all in solving this problem.