on 01.04.2020 09:37
I have escalated this and will post back as soon as I have an answer.
in the meantime have you considered casting or streaming fit from another device to the TV?
on 01.04.2020 23:46
I'm currently using a Nvidia Shield connected to the TV. to watch Disney+. It's good to have it native on the TV, such as Netflix etc.
on 15.10.2020 15:20
At the Disney+ hotline I was given the tip that as many users as possible should use the "Give Feedback" function at https://help.disneyplus.com/csp (below the search bar on the right) and ask there for support of Medion devices.
I did this once and hope for broad support from the community.
I ask everyone to ask Disney once (or even more than once).