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Problem with freezing, charging interruption, and then dead

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okbpc
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Message 1 sur 1
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Problem with freezing, charging interruption, and then dead

Hello,

I have an issue with my Erazer Deputy P40. I was gaming when suddenly my PC started freezing and suddenly stopped charging. The problem persists despite unplugging and plugging the charger back in. After noticing this issue, I turned off the PC. The next day, the PC started, but as soon as I launched a game or, for example, a Discord stream, the PC started freezing again and stopped charging. I noticed that I had to slightly press the charger plug for it to start charging, and after a few minutes, the plug became extremely hot with the smell of burnt plastic. Now the laptop has no battery, the orange LED lights up for a moment and then turns off, and I can't even start the PC properly anymore.

Thank you for helping me find a solution to this problem. It’s very urgent. Thank you in advance.

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