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Erazer 15811 randomly shuts down

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kInGxIcE
Beginner
Message 1 of 2
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Message 1 of 2
954 Views

Erazer 15811 randomly shuts down

So i have had this erazer p15811 for about 3 years now, but last week i encountered this issue where it randomly shuts off, like without warning, just stops, then sometimes it will turn back on for a fee seconds and turn off again, sometimes it doesnt.

This happens daily but either every 2 minutes or 10 minutes or a few hours really randomly, i cant pinpoint exactly what causes it, but i have tried every solution i could find, nothing has helped so far. I dont game or anything, temps are really normal.

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Mallia
Apprentice
Message 2 of 2
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Message 2 of 2
929 Views

@kInGxIcE 

 

There are number of reasons as to why the laptop would randomly shut down however the most common cause is that the product is overheating.

 

I would suggest performing a factory reset and contact your local Medion support team if the issue persists.

 

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