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Factory reset MEDION LIFE+ Smart Plug S85225

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Beginner
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Message 1 of 2
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Factory reset MEDION LIFE+ Smart Plug S85225

Hi. I am trying to factory reset the MEDION LIFE+ Smart Plug S85225 but not having any luck. I've tried :

1. Resetting the socket by pressing the power button for 5 seconds till the light flashes.

2. Using DEF mode as per the instructions in the app.

3. Using AP mode as per the instructions in the app.

Each time I try to add the device in the app, the flashing light turns solid in 4-5 seconds but the app goes through the process trying to add it till it reaches 100% and fails.

Tried calling customer service but have not had any luck. Escalation has happened to a technical team that cannot be reached by a phone/email.

Help!!!

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Community Manager
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Message 2 of 2
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