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05/08/2021 Dear Mr. Beck, Thank you for contacting us. We can confirm this software issue with our TV`S is world wide and is affecting many customers. Unfortunately in these circumstance the temporary fix its the best solution. You need to first turn of the WIFI router and whilst this is off process the TV settings and set the network type to disabled Once you have done this on the TV then turn back on your router. We are sorry for this, as there is a software issue for the time being you will need to ensure to keep the WIFI disabled off the TV. We are working on a fix for this As soon as we have a resolution, we will post it on the Medion forum and contact you via email or phone. Again, please accept our apologies and we appreciate your patience and understanding.   If you require any further assistance then please do contact us. Kind regards Kirsten Contact Centre Manager MEDION Electronics UK 120 Faraday Park Faraday Road Dorcan Swindon SN3 5JF Tel: 0333 3213106 Tel (IE): 1800 992 508 Fax: +44 (0) 871 200 2079 ... View more

I have the same issue and how can disconnecting it from the internet fix the problem if it needs the internet to update it? I cant even get it to stay on long enough for it to connect to the internet anyway!!  Ive been emailed by a Manager, as Ive said its broken as far as im concerned and needs to be replaced or refunded. It is not my role to be completing fixes on this TV.  Told to wait for an update! I shall report to Trading Standards within 24 hours if they do not come back to me with a proper answer.    ... View more