Why does the pairing via Bluetooth not work?

[#1]

Question

Why does the pairing via Bluetooth not work?

---

Answer

• Depending on the device, different numbers of devices can be paired at the same time. Depending on the general Bluetooth settings or individual app permissions, there may be restrictions. Check all devices, their settings and permissions.
• If you want to connect an external device via Bluetooth that has its own app, the pairing is usually done directly via the app.

⚠️Note⚠️ In this FAQ you will find information on troubleshooting Bluetooth problems under Windows 10.

---

The information in this article refers to:

• All-In-Ones
• Netbooks
• Notebooks
• PCs
• Tablets
• Smartphones

• YHYIZA (IRIS-Symptom-Code_78A)
• YBYFYJ (IRIS-Symptom-Code_159)
• YCYBYA (IRIS-Symptom-Code_210)

ChangeLog:

• 2025-02-04 / Version 3.0
  [edit] cover photo
  [add] footer: Changelog section
  [edit] footer: Review-date
  [edit] teaser: Text (more detailed)
• 2024-04-03 / Version 2.0
  [add] footer: NL-version
• 2024-10-17
  Review (no changes)

• 2024-04-22
  Initial version

Article in other languages:

• Dansk
• Deutsch
• Español
• Français
• Nederlands

Review Date: 2025-08-04