Why do I get the error message: Please check clean water tank?

Tobo · ‎01.10.2024

Question

Answer

All of the following solutions must be carried out for the error message.

1. Water conductivity:
The use of a chemical cleaning agent in the fresh water (not permitted) or fresh water that is too calcareous (which may have been in the tank for 1-2 days or longer) can cause the detectors in the water tank to become dirty or corroded. As a result, the robot mop may have problems recognising the water level and therefore displays the error message "Please check clean water tank".
This can be remedied by mixing half a teaspoon of table salt with water in the fresh water tank (alternatively, 2-3 drops of pH-neutral detergent can be used). Shake the tank well, leave to stand for 10-15 minutes and shake again. After cleaning, pour out the water again and then rinse the tank with clear water. Then dry the + / - contacts.

2. Dirty water suction port:
In individual cases, a soiled dirty water suction port can cause the fault. This must be cleaned.

3. Fresh water nozzle error:
If the appliance has not been used for a long time and the error message "Please check clean water tank" appears, please fill approx. 5-20 ml of water into the fresh water nozzle using a suitable object.

⚠️Note⚠️ Distilled or demineralised water must also not be used for cleaning. In this case, the detectors also do not recognise water because the pH value is too low.

The information in this article refers to:

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