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battery not charging!

6 RÉPONSES 6
heggo
Trainee
Message 1 sur 7
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Message 1 sur 7
2 533 Visites

battery not charging!

New laptop isn't charging the battery, this is a brand new laptop from Amazon arrived yesterday, is it a dud battery or a settings error, ac adapter is working & laptop works fine when connected, battery indicator led is lit when ac is connected but battery on screen stays at 0%

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EastClintwood
Moderator
Message 2 sur 7
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Message 2 sur 7
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Hello @heggo, and welcome to the community.

 

Please send us your MSN which can be found under your laptop.

 

Greetings,
EastClintwood


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
heggo
Trainee
Message 3 sur 7
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Message 3 sur 7
2 446 Visites

Will do, it was bought for my son who has it now, I never actually opened the box myself, he's trying the solutions you suggested to the OP, I'll report back asap.

heggo
Trainee
Message 4 sur 7
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Message 4 sur 7
2 434 Visites

MSN 30033537

EastClintwood
Moderator
Message 5 sur 7
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Message 5 sur 7
2 416 Visites

Hello @heggo,

 

please contact the Service it is most probably a defective battery.

 

Best regards,

EastClintwood


MEDION. LÄUFT BEI MIR.
• Web: www.medion.de • Community: community.medion.com • Facebook: MEDIONDeutschland • Instagram: @medion.de


Bitte belohne hilfreiche Antworten mit Kudos und markiere die beste Antwort/Lösung mit Als Lösung akzeptieren.
heggo
Trainee
Message 6 sur 7
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Message 6 sur 7
2 413 Visites

Returned to Amazon, replacement on its way 🤞

heggo
Trainee
Message 7 sur 7
2 395 Visites
Message 7 sur 7
2 395 Visites

Ok folks! New E10 arrived today, a replacement for the previous one that refused to charge,.....success!!!! it's charging the battery,  same MSN a previous one MSN 30033537

6 RÉPONSES 6