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Hi @Banton ,   I wasn´t aware of your reply, but to mention a community user in a way that they will be notified when you reply, put an @ sign in front of their name (e.g. @Major_Tom). Anyhow, the 8-digit MSN should be something like 300233xx but afaik the unit has been solf 5-6 yrs ago, so we might consider hardware related trouble with the battery, or the connected power board, mainboard or something similar. I also checked the stock situation and the battery does not seem to be available anymore, so we´re really having a challange here.   Cheers   Major ToM ... Mehr anzeigen

Hello @Banton, and welcome to the community.   I am sorry to hear that you are having problems with your Erazer laptop.   It would be helpful to know what model you are using, please let us know the MSN number which is located under the laptop. Have you already tried a residual current discharge?   Regards, EastClintwood ... Mehr anzeigen