Informationen zu keiji

Just adding some more detailed steps here as I have seen other posts related to similar problems. My issue was the Realtek LAN card and more specifically the Realtek driver for that card. To expand on my own solution: I had to do the following steps. 1. Take the laptop offline i.e. disconnect any wifi connection or LAN cable. This is important as Windows update immediately tries to re-install the manufacturer drivers from Windows online update during later steps. 2. From device manager , I uninstalled the network card AND ticked the box to delete the existing driver. This is also important otherwise Windows will just use the same driver again when it re-installs the network card later if you don't chose the option to delete the existing driver. 3. Reboot the laptop. It is important that the laptop stays disconnected from the internet during and after reboot so if using wifi make sure it doesn't automatically re-connect. If in doubt it might be just a good idea to switch off the internet router to be sure. 4. After reboot Windows should have re-installed the device and used the Microsoft in-built drivers. If this solves the problem and there are no more WHEA-logger entries in event viewer  then the following needs to be done before bringing the laptop back online. 5. Create a group policy to prevent future automatic driver updates for the problematic device. Group policy editing is only available through a GUI on Win 10 Pro but there is a workaround that still allows it to be done through registry entries on Win 10 Home. There are instructions for doing this (including the Win 10 Home workaround here : https://www.tenforums.com/tutorials/146562-prevent-windows-update-updating-specific-device-driver.ht... ) 6. Once the group policy is in place or the registry edited you can then bring the laptop back online and the driver should not update again in future. ... Mehr anzeigen