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Thanks again. Do you happen to have the contact details for support (or a preferred means of contacting them at least)?   Bindle. ... Mehr anzeigen

Hi Sweetpoison, thanks for the reply. Let me try and provide a clearer picture of what is going on, and I'll split by CPU and GPU (though I'd imagine the two are somewhat linked as they share the cooling solution?). All the below is based on the "super power saving" profile, with the laptop being placed on top of an angled, 5 fan laptop cooling pad. In terms of resolution, its 1920x1080 of course, at 144hz. There is no option, either in the display adapter monitor properties or via Nvidia Control panel, to select any other refresh rate. I am aware that most games these days allow specification of a frame rate that differs from those listed on the desktop.   For the CPU, when the laptop boots and loads into the desktop, I see a typical temp of about 40°C (aligns with your comment) but that never comes back down and in fact settles around 50-55°C. Furthermore, using the frankly awful Control Center / ARES_CENTER puts the reported RPM for the CPU fan at around 3000. Additionally, the CPU never truly idles, going no lower than 30% (again, reported via Control Center and HWInfo64) which is clearly not right. There are no updates happening to any software, no monitoring programs (that are set to start on boot), and the only processes that never seem to settle are GameSet, PHotkey and a bunch of Service Hosts.    For the GPU, the Geforce drivers are installed using NVCleanstall and like you I do not have the bloated telemetry or experience components. The version is currently 466.27. Fan RPM seems to be more or less the same as the CPU fan RPM (not sure if they are actually the same fan, or just linked) at idle despite the GPU only using 3-6%, with temperature hovering anywhere from 45-55°C.   For normal desktop tasks the temperatures somewhat stay in check but depends largely on what software is being used. General browsing is ok, Edge causes less spikes than Chrome, continuously watching YouTube or Twitch sees temps creep up and never come back down, and of course that is then accompanied by fans ramping up to (try to) compensate.   If we then switch to gaming, taking COD: Warzone and Fortnite as examples, limiting the FPS to 60 in both cases, then the CPU and GPU temps steadily climb, the fans report (again via CC / AR since they don't show up on HWInfo64 or anything else for that matter) that they have ramped up and are going anywhere from 4000-6000RPM and temps anywhere from 80-99°C. The games are still playable with infrequent stuttering, but FPS noticeably drops which I attribute to thermal throttling.   Going backt to my original post and your response, I'm well aware of the fact that the amount of tech in such a small form factor will produce a lot of heat, and that heat has to go somewhere. I am also aware of the fact that what works within a desktop scenario won't always work the same way on a laptop. I also understand that not everyone who uses PCs / laptops are tech savvy, so options to protect those users should always be present. But they shouldn't prevent everyone from tweaking and configuring the system. The problem of thermals for both CPU and GPU can be aided via undervolting, and this applies both for desktops and laptops. Other than the "plundervolt" exploit and protecting from overvolting, which could be covered via disclaimers and options, I see no other reasons to lock this out completely.   To be clear, I am not trying to overclock this laptop; I have no reason to. I am more than happy with stock speeds, stock performance, I just don't see why those two have to also come with out of control thermals and (subjectively) loud fans when I know I can tweak things to not only be thermally superior than the stock curve / voltage, but also audibly superior in my use cases. ... Mehr anzeigen

I've just posted almost identical issues, but unlike yourself I've been living with this for a few months now so it is unlikely that the retailer will be interested in taking this back. I was hoping to try to help things but undervolting both the CPU and GPU, but these are even locked out. It seems like a fantastic machine that is plagued by poor thermals and gimped access to do anything about it. ... Mehr anzeigen